Terms of Service

Welcome to Luxxy.cloud, a game server hosting service. By using our services, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

1 - Acceptance of Terms

By creating an account, purchasing a service, or otherwise using Luxxy.cloud, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.

2 - Account Registration & Security

• You must be at least 18 years old or have parental/guardian consent to use our services.
• If you are under 18, your parent or legal guardian must agree to these Terms on your behalf and is responsible for your account activity.
• Users under 13 require explicit parental consent and supervision in compliance with COPPA regulations.
• You agree to provide accurate and up-to-date information when registering.
• You are responsible for maintaining the security of your account. We are not liable for any unauthorized access.

3 - Service Usage

• Our services are provided on an "as is" and "as available" basis.
• We reserve the right to modify, suspend, or discontinue services at our discretion.
• You may not use our services for illegal activities, abusive behavior, or any actions that violate applicable laws or regulations.
• We may suspend or terminate your service if we determine, at our sole discretion, that your use violates these Terms.

4 - Payments & Billing

• All services are paid for on a monthly basis in advance.
• All payments are due at the time of purchase.
• We accept various payment methods as displayed at checkout.
• We reserve the right to adjust pricing with prior notice.

Automatic Payment Processing

• Invoice Generation: Invoices are generated 14 days before the service due date.
• Payment Capture: We automatically attempt to capture payments within 7 days of the service due date, most commonly 2 days before the invoice due date to ensure uninterrupted service.
• Payment Reminders: We send payment reminder emails 5 days before your invoice due date.

Overdue Payment Process

• First Overdue Notice: Sent 1 day after the invoice due date.
• Second Overdue Notice: Sent 2 days after the invoice due date.
• Final Overdue Notice: Sent 4 days after the invoice due date.
• Late Fees: A 6% late fee per day is applied starting 5 days after the payment due date.
• Service Suspension: Services will be automatically suspended 5 days after the payment due date if payment remains outstanding.
• Service Termination: Services will be permanently terminated 7 days after the payment due date if payment is not received. All data will be permanently deleted upon termination.

Payment Violations

• Chargeback abuse, including initiating chargebacks for valid charges or after receiving services, may result in immediate account termination and permanent service ban.
• Fraudulent payment attempts, including the use of stolen payment methods, false billing information, or payment manipulation, will result in immediate account suspension and may be reported to relevant authorities.
• Payment disputes must be resolved through our support team before involving payment processors. Failure to do so may result in service termination without refund.

5 - Refund Policy

• We offer a 24-hour refund period with no questions asked for standard game server hosting services. To request a refund, contact our support team within 24 hours of purchase.
• Refunds will not be granted after the 24-hour period unless required by law.
• Service renewals are excluded from the refund policy. The 24-hour refund period only applies to initial purchases of new services, not to automatic or manual renewals of existing services. Once a service has been renewed, no refunds will be offered regardless of the circumstances.
• Previous refund limitation: Refunds are not available if a refund has been processed on the account within the last six (6) months, regardless of the service or reason for the previous refund.
• Dedicated servers are non-refundable once purchased. This includes all dedicated server configurations and related hardware allocations.
• Service addons are non-refundable once purchased. This includes but is not limited to advanced management services, dedicated IP addresses, additional storage, premium support, and any other supplementary services or features.

6 - Data Backup & Retention

• We provide automatic backups of server data retained for 3 days from the time of creation.
• Backups are provided as a convenience service only and are not guaranteed to be available or complete.
• Users are solely responsible for maintaining their own additional backups of all important data.
• We are not liable for any data loss, corruption, or unavailability regardless of cause, including but not limited to hardware failure, software issues, user error, or service termination.
• Upon account termination or service cancellation, all data including backups may be permanently deleted immediately without notice.
• Data recovery requests are not guaranteed and may incur additional fees at our discretion.

7 - Service Downtime & Maintenance

• We strive for high uptime but do not guarantee uninterrupted service.
• Scheduled maintenance may cause temporary downtime, and we will attempt to provide notice whenever possible.
• We are not responsible for downtime caused by third-party providers, force majeure events, or user error.

8 - Liability & Disclaimer

• We are not liable for any data loss, service disruptions, or damages resulting from use of our services.
• To the maximum extent permitted by law, we disclaim all warranties, express or implied.

9 - Termination & Suspension

• We reserve the right to suspend or terminate your service at any time if you violate these Terms.
• You may terminate your service at any time by canceling through your account portal.

10 - Abuse & Abuse Reporting

• Users may not engage in abusive behavior, including but not limited to harassment, exploitation, unauthorized access, or actions that disrupt other users or the stability of our services.
• Any user found engaging in abusive behavior will be subject to immediate suspension or termination of services without prior notice.
• If you believe someone is abusing our services, you may report it by contacting us at abuse@luxxy.cloud with relevant details and evidence.
• We reserve the right to investigate all abuse reports and take appropriate action at our sole discretion.

11 - Intellectual Property & DMCA

• Users are responsible for ensuring they have the right to use any content (including but not limited to skins, textures, builds, plugins, or media) on their servers.
• We respect intellectual property rights and expect our users to do the same.
• If you believe content on our platform infringes your copyright, please send a DMCA takedown notice to dmca@luxxy.cloud including:
  • (a) identification of the copyrighted work,
  • (b) identification of the infringing material and its location,
  • (c) your contact information,
  • (d) a statement of good faith belief that use is not authorized, and
  • (e) a statement that the information is accurate and you are authorized to act on behalf of the copyright owner.
• Upon receiving a valid DMCA notice, we will remove or disable access to the allegedly infringing content and notify the user.
• Users may submit a counter-notification if they believe the content was removed in error.
• Repeated copyright infringement may result in account termination.

12 - Modification to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes.

13 - Service Level Agreement

Our Service Level Agreement (SLA) outlines our commitments regarding service uptime, scheduled maintenance, and service credit policies. The SLA is a separate document that forms part of these Terms.

You can view our full Service Level Agreement here.