Privacy Policy

This Privacy Policy explains how Luxxy.cloud ("Company", "we", or "our") collects, uses, and protects your personal information when you use our game server hosting services. By accessing or using our services, you consent to the collection and use of your information as described in this policy.

1 - Information We Collect

Personal Information

We collect personal information that you provide to us when you:

• Create an account with us
• Purchase our services
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

Types of Personal Information

• Name and contact information (email address, phone number)
• Billing information (address, payment method details)
• Account credentials (username, encrypted passwords)
• Communication history with our support team
• Service usage data and preferences

Automatically Collected Information

• IP addresses and device information
• Browser type and version
• Operating system information
• Website usage data and analytics
• Server logs and performance metrics
• Cookies and similar tracking technologies

2 - How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our hosting services
• To process payments and manage billing
• To communicate with you about your account and services
• To provide customer support and technical assistance
• To improve our services and develop new features
• To detect and prevent fraud and abuse
• To comply with legal obligations
• To send marketing communications (with your consent)
• To analyze usage patterns and optimize performance

3 - Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors for billing and transactions
• Cloud infrastructure providers for hosting our services
• Analytics services to improve our platform
• Communication tools for customer support

Legal Requirements

• When required by law, court order, or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with law enforcement investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes.

4 - Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Access controls and authentication mechanisms
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5 - Data Retention

• We retain your personal information only as long as necessary to provide our services and fulfill legal obligations
• Account information is retained for the duration of your active account
• Billing records are kept for tax and accounting purposes as required by law
• Support communications are retained for quality assurance and training purposes
• Server logs and usage data are typically retained for 90 days for operational purposes
• Upon account termination, we will delete or anonymize your personal information within 30 days, except as required by law

6 - Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@luxxy.cloud.

7 - Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

8 - Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we may use include:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Communication platforms (Discord, email services)
• Content delivery networks

9 - Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@luxxy.cloud.

For users between 13 and 18 years of age, parental consent is required as outlined in our Terms of Service.

10 - International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your information during such transfers.

• We use standard contractual clauses approved by regulatory authorities
• We work with service providers that have appropriate certifications
• We implement additional security measures for international transfers

11 - Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice on our platform

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.